And of course, this time there's no point in in showing any and side by side because we've got it deployed
to production.
So you don't get to see that, that workflow in the same way.
But we can just call the agent here like this.
Hello.
How can I help you today?
Hello I'm interested in getting a keyboard.
What do you have?
Let me check our keyboard selection for you.
We have a wide keyboards available including gaming, mechanical productivity, office, and ergonomic
options.
Do you have a specific type of keyboard or feature in mind?
Yes.
Mechanical keyboard please.
Certainly.
Let me narrow down the options to mechanical keyboards.
A variety of mechanical keyboards, including gaming, productivity and specialty options.
Some popular choices are the prototype RGB gaming keyboard.
The prototype wireless mechanical keyboard and the Nova Key tactile keyboard.
Do any of these sound interesting, or would you like more details on a specific model or switch type?
Yeah, the prototype mechanical gaming please.
How much is that?
Let me get the price for the prototype RGB gaming keyboard.
The gaming keyboard is $129.99.
All right.
Thank you very much.
Ha ha ha.
I didn't want to do that.
Whether I should keep talking to her or something.
It's crazy.
Anyways.
That's success.
That is success.
We just had a full on conversation with a voice agent.
It felt pretty natural.
It worked pretty well, I gotta say.
I think that the the way that there is, the mechanical typing and her keeping on talking while it's
calling the tools is so effective.
It's so clever.
Otherwise, that pause I think would be quite jarring.
So so it just works having that filler in there as well.
And uh, yeah, that that was just just a an amazingly immersive experience.
And when you think of all the moving parts that was happening there, we were, we were using Gemini
as we were using Gemini 2.5 flash as the model.
Uh, that's happening in in 11 labs.
We're using Gemini three flash as our agent model in Pn10.
And then of course, we're using OpenAI embeddings to vectorize before looking it up in super bass and
then finding relevant context, returning it, and so on.
That's quite a round trip.
There were a lot of moving parts, a lot of calculations happening to achieve what what appeared to
be frictionless.
That's that's a success.
And now we have an optional extra segment.
And let me please insist that this is optional.
This should only be for people who are interested in doing it, and who don't mind putting up with a
little bit of hassle.
And that is to set up a phone number with Twilio.
Now Twilio is is a wonderful company with a beautiful platform.
Um, but they they do tend to get a bit bogged down in regulations because there are various hoops you
have to jump through to be allowed to have things like be able to text message people and make phone
calls and so on.
And it also comes at a cost.
They have a number of free plans, but the free varieties depend on all sorts of things.
And to have a phone number, I do believe you have to pay.
Uh, so I want to set up a phone number in Twilio to show you how we can have our voice agent on the
other end of the phone, but this is optional, and it's only for people who want to do this.
And if you want to try it out, you go to Twilio and you get to this front page, and you can try the
start for free and sign up an account, and it will ask you a bunch of questions, as these always do.
And it might be slightly different in different regions.
And so, you know, if should you wish to do this rather than just watch me do it then then uh, on
your head, be it you may you may need to jump through a few hoops here and there.
Once you've done that and you've signed in, you come in to like the Twilio landing page.
And it it is a it's a bit confusing navigating your way through this.
There are various screens to to try things out for the first time.
We are heading into voice and you can come to try it out screen, which is where you can get a number
by pressing get a number here and it will ask you to select a number from different numbers you can
choose from, and you will need to pay a little bit.
I paid $1.25, I think, just to get a number in New York State.
And so I did get myself a phone number.
And at some point, by clicking around, I ended up on the billing screen where I had to enter a credit
card.
This stuff, it's not like it's super easy.
But I tell you one thing, if you ever get stuck ChatGPT knows Twilio pretty well and it will tell you
exactly where to click and what to do because the interface is a little bit clunky.
But apart from that, Twilio generally is very easy to use and very good.
And there's not the same kind of regulation around phone calls as there's around text messaging or emails.
Um, so so it is actually pretty easy to get your phone number set up.
And once you've done that, you will have a phone number.
And the way that you know that you've been successful, well, if you go to phone numbers and manage
and active numbers, then you should see that you have a number like I do right here.
My number in Mount Vernon, New York, US, that's what I've got.
And the main way that you use Twilio, if you if you're not familiar with Twilio, is that it gives
you a webhook, a webhook which gets called for voice or for messaging, which you could build an application
that uses it.
And that's how Twilio gives you access to a phone number.
Okay.
And now we're just going to see if we can't do some configuration to hook up this phone number to 11
labs.
All right.
And the way to do that is first to go to the account dashboard up here.
And you scroll down a bit.
You have to know to scroll down.
You can easily miss that.
And what you'll see here on my front page is I have an account Sid and auth token, which is which is
masked, and my Twilio phone number, which is that phone number in Mount Vernon.
Was it in New York, which I just got.
And if you are following along, then you'll have that too.
And now it's time to go back to 11 labs equipped with this information.
And we can always copy any of these into the clipboard right there.
Okay.
So here I am back in 11 labs.
I'm going down here under deploy is phone numbers.
No phone numbers yet.
Let's import a number and we'll import from Twilio.
We'll give it a label.
We'll say add.
Phone number.
Um okay.
And now next up it wants me to put in there a phone number.
Well I've got that just over here in the screen here.
I've got my phone number.
Copy that.
Back we go here, paste that in there.
Copying and pasting is the best bet.
The Twilio account.
Sid.
Remember we just saw that.
Here we go.
Copy the account Sid copied back.
Here we come paste.
And now the auth token box has appeared.
That's lucky.
So we come over here.
We copy this without revealing it.
Come over here.
Click in here.
Paste in here.
We have set up the details and now I press import.
Okay.
Import.
It's going to be now connecting.
And there we have it.
Uh we, we have the uh the number right here.
We can now assign it to an agent to handle calls to this phone number.
So we want to assign it, of course, to the electronics e-commerce sales expert.
And it's done.
Uh, okay.
So now we're going to want to to call into this and see what happens.
Okay.
Let's do this.
I'm calling that number right now on my phone.
Let's go.
Hello.
How can I help you today.
Hello.
Do you sell keyboards?
Let me quick check our inventory for keyboards for you.
Yes, we offer a wide variety of keyboards to suit different needs.
We have mechanical and gaming keyboards like the Pro type RGB gaming keyboard and the Pro type wireless
mechanical keyboard.
We also have office and ergonomic keyboards, such as the Type Master Office keyboard and the Type Master
Ergonomic Split Keyboard.
Additionally, we offer specialized and compact keyboards like the Type Master Compact 60% and the Nova
Key Retro type.
Are you looking for a keyboard for gaming, office work, or a specific setup?
I'd be happy to help you find the right one.
Well, how much is the prototype RGB, please.
I'll get that price for you right away.
The prototype RGB gaming keyboard is priced at $129.99.
Thank you very much.
Success that that now is declarative declaration of victory for sure.
Congratulations to us!
That was really cool and I hope you agree that I delivered satisfaction.
That I told you today wouldn't be too challenging, but would be very satisfying.
And I think I did that.
Uh, and don't worry if you didn't get to the Twilio part of it, that's very optional.
You can see how easy it is, if you don't mind forking out the Twilio money and clicking through very
weird dashboard screens, but it's cool to see that happening and coming together.
And of course, here we have our agents in 11 labs, and over here we have the Agentic rag set up workflow
in.
And all of this was collaborating.
We we had we had 11 labs and Twilio and N810 and Superbase and OpenAI embeddings and Gemini, all of
them talking together.
Uh, and it's something that we did in a matter of minutes.
And the hero of this story is an A10.
And of course, another hero is 11 labs not far behind.
That was really easy to do as well and it felt so interactive.
It felt like I was having a phone call with somebody.
And the the, the task for you now is to let your imagination run wild.
I've given you this setup that shows you how you could accelerate your client's business.
You can use this in so many ways.
You already know how to hook up an agent to your email and to any to to Google Sheets and to any one
of a number of other things, like sending you a notification or your slack or telegram.
And you can now really get creative.
Think about something that you could put together, assemble it together, make a voice agent that can
add value in some way.
And the simple thing to do is to is to have a go at making something which actually has subject matter
knowledge about you in some way.
I mean, you could you could look to do something like put all of your emails as vectors and be able
to answer questions on any of your emails, or you could do something for your, your, your company
where you work.
Build something like this a rag knowledge base with a voice agent that is able to be an expert in what
you do in your day job.
Or you could build something for one of your clients as like a freebie.
Build something and say, hey, you know what?
Call this phone number.
Ask them questions about your business.
See what you think.
This is your assignment.
Be creative.
It's a it's a wide ranging assignment.
You could just do replicate my success here.
Or you could take it in a slightly different direction.
Make a voice agent.
Show me what you can do.
I can't wait to see it.
And with that, that brings us to the conclusion of week two of the three weeks.
Week two is done.
And it's done with, with with a great, uh, crash of the symbols that I think was, was a mic drop
moment.
And this is one of those moments.
And I should also say that my editor would kill me if I didn't mention that.
Should you wish, if you're able to rate this course so far, uh, in Udemy, it's I think, one of
the top ways that Udemy decides whether or not to show this cause to other people is whether it gets
ratings.
So if you're able to do that, I would massively appreciate it.
If you're feeling satisfied by the result of the voice agent, and also if you're being creative and
building one for yourself, I would love to hear about it and post about it on LinkedIn.
Let me weigh in.
Let me amplify your success.
And on the topic of amplify, if this week was all about accelerating your business.
Next week is when we take it to the next level and we look to amplify what you can do.
Advanced integrations.
We're also going to be using self-hosted n810.
It's going to a whole new level of pro.
But before we get there, you should take a moment to take joy in what you've accomplished your 67%
of the way through the program.
You're well on the way to being an Nnlm pro.
You're building voice agents, and they're doing great things.
You understand?
Rag back to front.
It's it's going great.
See you for week three.