Hey, guys, welcome to this module.
Here we will analyze the customers reviews with chat GPT And this is one of my favorite topics because
usually I have products, I have online courses.
You sell your products, maybe you have a restaurant, maybe people are leaving reviews to your company
on Yelp, on Google Maps or anywhere.
I mean, people can leave reviews like almost everywhere today on the Internet.
But the main thing here is that usually you as a small business owner and myself included, I don't
have time to spend, to spend like hours reading all these reviews.
Sometimes I read the reviews, but honestly, I mean, we receive like 100 reviews every day for the
online courses we have, and it's almost impossible for me to sit down, read each one of the reviews,
analyze and see what we can do, how we can use these reviews to improve your product.
Because the reviews, the main thing of the reviews, guys, is not just to get your more clients,
which is important, but also the reviews can help you to optimize your products, to optimize your
services.
And that's the main thing.
This is mind blowing and you can do this really fast with Chatgpt.
So basically we will analyze two types of reviews here.
We will analyze top reviews, positive reviews, and we will we will feed the reviews to chat GPT,
we will give them reviews to chat and the chat will provide to us.
What are the things that customers like the most about your service or your products?
And also we will provide the negative reviews to the chatgpt to see which are the improvement.
What are the main suggestions to improve the product on the negative reviews, how we can make these
negative reviews 100% happy and we can figure that out in seconds with Chatgpt.
So let's jump right now to the chat and take a look on that.
So before we go to Chatgpt, let's grab your business.
So you can go now to your business page to where your customers leave reviews for your company.
In this example, I'll use the Miami International Airport just as an example.
I love the airport.
I have nothing against it.
This is just for educational purposes.
Okay, guys, So here we are on Google Map.
You can see here and this is the Miami International Airport.
We see here on Google that it has 4.0 reviews, stars, 4.0 star reviews, and it has over 43 43,000
reviews on Google Maps.
So if I click here on the reviews just to access the reviews and I'll go, I feel I sort by the highest
rating first, I select all the reviews or most of the reviews that I can select here.
I just copy the text.
I go to Chatgpt and I write this prompt, Look at this, what my customers are most satisfied, satisfied
with based on these reviews.
And I just.
I will just paste the reviews here and hit enter.
So you see Chatgpt will read all these reviews and will give you a list of things what people like the
most on your business, on your services.
So you see here that based on the reviews or the customer service efficiency, clean cleaning, cleanliness
organization of the Miami International Airport, many reviewers also mentioned the airport, convenient
location and easy to access transportation.
Make a list of all the.
Benefits of of all the positive points based on the reviews, Let's see if we have a list I like.
Usually when we have a list, a number list, as you see here, warm reception at Caring Associates.
Great location for business in downtown Miami.
Easy going and self-help airport, helpful and efficient staff, well organized and well maintained.
Great variety of restaurants, stores, easy to follow instructions, clean and spacious, well connected,
beautiful decor.
And you see all these positive things that people like about the airport.
So if the owner of the airport and the manager, let's say I read this, I said, okay, guy, guys,
we are doing a great job on this.
Let's keep this as it is or let's improve this even more.
So people are even happier with how well-organized and how warm people are on the airport.
So this is these are the positive of the positive reviews.
Let's analyze now the negative reviews.
So we will use this prompt here.
What are the biggest suggestions from my customers based on these reviews?
So let's go with that one.
And now I'm going back to my reviews going to the top, and I will select only here the lowest rating
first.
So you see the one stars, the one star reviews first.
So I'll just select up, select all these or most of these.
How many we have?
We have a bunch of one star reviews.
Two.
So let me select here.
We always have negative reviews.
It doesn't matter what business you have, you probably have negative and positive reviews.
That's how life is, right?
So now let's select up to here just as an example.
Copy this.
Go back to Chatgpt.
Again, we have the prompt saying what are the biggest suggestions from my customers based on these
reviews?
You can rephrase that in any other way if you prefer.
Let's see what happened.
Based on the reviews, some of the biggest suggestions of customers are improve the cleanliness throughout
the airport, especially restroom.
Air vents and baggage claim areas.
Increase staffing levels to reduce wait time on TSA, check in points, improve communication with passengers,
provide better food.
Upgrade and modernize the airport infrastructure.
Okay, so you have some ideas.
Now, instead of reading all these review reviews, the target is making a summary for you of everything
that people are suggesting as improvement for your business.
This is how you can analyze reviews with Chatgpt.
I hope you try this and I'll see you in the next video.